Shipping/Returns/Exchanges/Damages

I've placed my order. When will it be shipped?

Great news! As soon as we've received your order, we'll have it packaged and dispatched within 24 hours, provided it's a weekday. We operate our shipping from Monday to Friday. Any orders placed over the weekend will be promptly shipped on Monday mor

How Long Will My Items Take to Arrive?

This depends on your location and its customs processes. Below is some more information on Via Standard Shipping:. • USA: 3-5 Business Days. • Canada: 3-10 Business Days. • Europe: 2-10 Business Days. • Other parts of the world: 10-25 Business Days

It's been 24 hours, but I still haven't received my tracking information?

Please note that while we strive for prompt dispatch, certain orders can take up to 1-2 business days to be dispatched. If you placed your order over the weekend, it will be shipped on Monday. Kindly allow 1-2 business days from the time of placing y

How does your return policy work?

I received my Wilkii Planner, but it's damaged! What do I do?

Don’t worry, we're here to assist you!. To resolve the issue with your damaged Wilkii Planner, please send us an email as soon as possible at [email protected]. Remember to include your name, order number, and a clear photo of the damaged planner. We'l

Does my order cover customs, duties, taxes, and VAT?

Regrettably, Wilkii Planner cannot assume responsibility for any import duties, customs fees, or other charges imposed by your local government. These costs must be covered by you upon receiving your package. We apologize for any inconvenience this m

I Forgot to Apply My Promo Code, Help!

Please connect with us via email, chat, or phone with the promotional code you wanted to use. Once we confirm it's an eligible promo code, we’ll retroactively apply the discount to your purchase via a refund or create a code for you to use on your ne

Where is My Order?

To track your order, simply click the tracking number from your shipment confirmation email and enter it into the shipping carriers website to track. (If it does not automatically pull up from the link in your shipping confirmation email). Occasional

Payment & Sales Tax: What payment methods do you accept?

We gladly accept VISA, MasterCard, Discover, and American Express for your convenience. Rest assured that all transactions are encrypted to ensure your safety. Your card will not be charged until we have shipped your order. For more details on card p